Privacy policy

Last updated: September 22, 2026

VØID operates this store and website, including the information, content, features, tools, products and services, to provide you, the customer, with a suitable shopping experience (the “Services”). VØID is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or carry out any other transaction through the Services, or when you communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal data we collect or process

When we use the term “personal data”, we mean information that identifies or can reasonably be linked to you or another person. Personal data does not include information collected anonymously or anonymized so that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from that data, depending on your interaction with the Services, where you live and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, telephone number and email address.
• Financial data including credit card, debit card and financial account numbers, card payment details, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account data including your username, password, security questions, preferences and settings.
• Transaction data including the items you view, add to your cart or wish list, purchase, return, exchange or remove, and your previous transactions.
• Communications with us including information you provide in communications with us, for example when you submit a complaint to customer support.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, and how and when you interact with or browse them.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or provide us with your personal data;
• Automatically through the Services including through your device when you use our products or services or visit our websites, and through cookies and similar technologies;
• From our service providers including when we engage them to implement certain technology and when they collect or process your personal data on your behalf;
• From our partners or third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

• Providing, personalizing and improving the Services. We use your personal data to provide the Services to you and to perform our contract with you; process your payments; fulfill your orders; remember your preferences and the items that interest you; send account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal data to personalize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising, for example to send marketing, advertising and promotional communications by email, text message or post, and to show you online ads for products and services within our Services or on other websites, including based on items you previously purchased or added to your cart and other activity within the Services.
• Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate or take action against fraudulent, illegal, unsafe or harmful activity; and protect public safety and our services. By choosing to use the Services and register an account, you are responsible for keeping your credentials secure. We recommend that you do not share your username, password or other login details with anyone.
• Communicating with you. We use your personal data to provide customer support, respond to you, offer effective services and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable laws or respond to valid legal processes, including requests from authorities or government agencies; to investigate or participate in testimony, potential or ongoing litigation or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, storage, order fulfillment and shipping.
• With business and marketing partners to provide you with services and marketing advertisements. For example, we use Shopify to deliver personalized ads through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your data to show you personalized marketing and advertising based on your online activity across different merchants and websites. You can exercise your right to opt out of these uses here
• When you ask us or authorize us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce our Terms of Service or policies; and to protect or defend the Services, our rights and those of our users or other people.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to provide and improve them for you. To provide and improve the Services, data you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. In addition, to help you protect, grow and improve your business, we use certain enhanced Shopify features that incorporate data and information received from you through your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal data collected from your interactions with our store, other merchants and Shopify itself. In these circumstances, Shopify is responsible for processing your personal data, including responding to requests to exercise your rights relating to the use of your personal data for these purposes. For more information about how Shopify uses your personal data and the rights you may have, please see the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights relating to your personal data here Shopify Privacy Portal link.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you may need to accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, or for the accuracy, truthfulness or reliability of the information they contain. Information you provide in public or semi-public settings, including information you share on third-party social platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or third parties. Including these links does not imply our endorsement of the content of those platforms or of their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended for use by minors, and we do not knowingly collect personal data from children below the age of majority in your jurisdiction. If you are the parent or guardian of a minor who has provided us with personal data, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling”, as those terms are defined by applicable law, of personal data relating to individuals under 16.

Data security and retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security”. Data you send us may also be insecure while in transit. We recommend using only secure channels to communicate sensitive or confidential information to us.

How long we retain personal data depends on several factors, such as whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes or enforce other agreements and policies.

Your rights and choices

Depending on where you live, you may have one or more of the rights relating to personal data listed below. These rights are not absolute, however, and may apply only in certain circumstances. We may decline your request to the extent permitted by law.

• Right of access/to know. You may have the right to request access to the personal data we hold about you.
• Right to deletion. You may have the right to request deletion of the personal data we hold about you.
• Right to correction. You may have the right to request correction of the personal data we hold about you.
• Right to portability. You may have the right to receive a copy of the personal data we hold about you and ask us to transfer it to a third party in certain circumstances and subject to certain exceptions.
• Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal data or its processing for purposes considered “targeted advertising” under applicable privacy laws. You can exercise your right to opt out of these uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference enabled, we will automatically treat it as an opt-out request for the device and browser you use to visit the website. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other “Do Not Track” signals that your browser or device may send.
• Managing communication preferences. We may send you promotional emails, and you can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal data and the rights you may have, including rights relating to data processed by Shopify itself, visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your requests, we may need to verify your identity to the extent permitted by applicable law. In accordance with applicable law, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request from an agent, we will ask for evidence of your authorization and may ask you to verify your identity directly. We will respond to your request within the reasonable timeframes required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using those details, or to submit your complaint to your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal data outside your country of residence.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authorities, unless the transfer is to a country considered to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the updated Privacy Policy on the website, change the “Last updated” date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call +39 347 227 0932, email us at voidfactories@gmail.com or contact us at Località Vitiano 119, 52100 Arezzo AR, Italy For the purposes of applicable data protection laws, we are the controller of your personal data.